Customer Service! We give great care to your pets. And, we give YOU lots of TLC, too! We work around your schedule and stay in touch with you, every step of the way. We're diligent about communication and providing the best customer care. You'll have contact information for your pet sitter and for Lucy, so you can reach someone from Lucy's Pet Care, whenever you have the need.
Regular Updates! Our regular, daily dog walking clients will receive a written pet report card, after each visit. And, during vacation care, your professional pet sitter will stay in touch as frequently as you request, with updates via email, text, phone calls and/or notes left in your home. We also send photos of your animals, so you can see for yourself how happy they are in our care. You'll never have to worry about your pets' well-being.
Truly FREE In-Home "Meet and Greet!" Most other companies charge a fee for initial consultations, if you don't choose them to be your pet care provider. To ensure that you are thrilled with the choice of your selected sitter, without the consideration of cost, we offer a truly free, pre-visit meet and greet. This is an opportunity for you and your pets to get to know your preferred pet sitter, prior to the start of your reserved schedule of pet care. By meeting with your sitter, you can see for yourself that your pets will be cared for with all the tenderness and devotion they need and enjoy, by a true animal lover. At this time, you will also be able to show your sitter the location of your pets' supplies (food, toys, litter boxes, leashes etc.) and sleeping areas and explain details of your pets' medications. Your sitter will also ask you about household care, such as retrieving newspapers and mail, rotation of lights and/or window coverings, watering of houseplants, etc.
We understand that meeting the person who will be caring for your pets and home is an important part of the decision-making process. Therefore, we don't charge a fee for the initial meeting with your preferred pet sitter, whether or not you choose us as your pet care provider.
Easy, Secure, Web-Based Software! In addition to the "show-and-tell" aspect of your in-home meeting, you will have completed our Lucy's Pet Care profile into our web-based software program to provide your sitter with all the written information pertaining to your animals and home. Your pet sitter will review all of the pet sitting instructions with you, to make sure all details of care are understood.
With our secure web-based software program, your information is available 24/7 to you and your sitter from your PC or mobile device. Once established as a client, you may easily and securely request new pet sitting services, request changes to existing services, update your profile, check your account, etc. You can also update feeding, care and medication information for your dogs, cats and all other pets. This ensures that everyone on the team who's associated with the care of your animals has the most-current care information for your pets and home.
Convenient Payment System! We accept Visa, MC, Discover and AmEx through our secure system.
Severe Weather Care! Also, if we experience severe weather during the time you are away, your sitter will make notes of any damage that occurs to your home or property and will notify you. Your sitter will make sure your pets are kept safe and dry, in the event of severe home damage.
In Our Safe Hands! If your travel plans get delayed, we'll be sure that your pets and home are taken
care of, until your return. For this reason, we ask that you let your sitter know as soon as you get
home and your pets are back in your care.